Shipping & Returns
Shipping Time Schedule: Once an order is placed, it will typically be shipped within 1 - 3 business days. If there is an extended delay in shipment of your order, you will be notifed via email.
Delivery Time Schedule (USA): Once your order has shipped, the delivery date depends on the type of shipping that you have chosen. Express shipping is delivered within 1 - 3 days, Priority shipping is delivered in approximately 3 - 5 days and Standard/First Class shipping is delivered in approximately 5 - 10 days. Priority and Standard shipping delivery times are approximated and are not guaranteed to be delivered within the stated time frame. If you need a guaranteed delivery date, please opt for Express shipping.
Shipping Rates: Shipping rates are based on realtime USPS rates and vary depending on the weight of your order and shipping address. Shipping rates are calculated for your review during the checkout process.
Free Shipping: Free standard shipping is available for all orders over $50, that ship within the USA. Orders shipped via free standard shipping are typically delivered in 5 - 10 days.
Shipping Terms: LaLaLingerie.com ships to any valid address on earth, including, but not limited to: APO's, PO boxes, US territories and international destinations. To make this happen, we utilize several different companies to best serve your shipping needs. Your package may be shipped via UPS, USPS, FedEx or DHL. The best shipment method is determined by LaLaLingerie.com based on your shipping address and speed of service selected. Shipping and handling fees are non-negotiable and non-refundable.
International Shipping: LaLaLingerie.com ships worldwide. Delivery date of your order depends on the shipping method that you have chosen. First Class International is typically delivered in 2 - 4 weeks, Priority Mail International is typically delivered within 6 - 10 days and Express Mail International is typically delivered within 3 - 6 days. While most international packages are delivered quickly, the delivery time frame is estimated and can vary depending on your country, selected shipping method and your customs department. LaLaLingerie.com guarantees that all shipments will be shipped with a tracking number. Any non-delivery claims for international packages must be filed by the customer with the actual carrier. LaLaLingerie.com is not responsible for any customs charges or taxes incurred by the customer.
Shipment Privacy: To protect the privacy of our customers, shipments are sent in a plain, nondescript box and the return address will read: Live Wire Lines, LLC. The name LaLaLingerie.com will not appear on the outside of your package. Customs and postal forms requiring a description of items will have a generic description, such as "clothing". Your pretty panties will remain our little secret!