Why won't my order go through or why is my order declined?

When you check out, make sure that the address you enter matches the billing address on the credit card you are using. If you are still having problems, please contact customer service via email at: cs@lalalingerie.com. We'll be happy to look into your order and we can process it manually if need be.

What is my "Issue Number"?

An issue number is only required if you are using a credit card issued in the United Kingdom. If you are not in the UK, you can leave the "Issue Number" blank when you enter your credit card details.

I can't add anything to my shopping cart!

This will happen if your internet browser (Internet Explorer, Netscape, Firefox, Safari, etc) is set to not accept cookies. To fix this, go to your browser "Preferences" and set it to accept cookies. If you're still having problems, email customer service and one of our reps will be happy to assist you.

Why is my discount or free shipping not showing up?

When you receive a discount, or free shipping, the deduction will show up on the last check out page, where you enter your payment details. You will be able to review the discount before you submit your order.

Is my credit card and personal information safe?

LaLaLingerie.com is a completely secure website and all payments are processed securely using 256-bit Secure Sockets Layer (SSL) encryption. Our customers are completely protected.